Nashville, TN (WSMV) – “This is wonderful, wonderful news.”
Hermitage resident Patricia Roquet is in a good mood on Wednesday.
“I feel like I’m on top of the world,” Roquette said.
Since June, Roquet, which drives the 2012 Kia Sorento, has been trying to fix a wheel sensor. When she went to the dealership, she said they told her that her warranty expired two years ago.
“I said, it’s impossible. I showed him the paperwork when I was at the dealership. Four years. It expires on June 21, 2021. It was June 18,” Roquette said.
Less than 24 hours after News4 aired its story, Roquet’s phone rang.
“This morning, I got a call from the people of Kia. I think it was the owner, it might be the manager, telling me such good news they got the four year warranty I had and there was a mix somewhere along the line and he wants Was that I would bring in my paperwork and they are going to take care of everything,” Roquette said.
NASHVILLE, TN (WSMV) – For Hermitage resident Patricia Roquet, driving a 2012 KIA Sorento is the only way she can manage her h…
News4 contacted Rivergate’s Greenway Kia, who confirmed the call and provided a statement from General Sales Manager Jim Galuzka:
“As per our phone conversation, I have already contacted Mrs. Roquet and met her on Friday at 9 am. I have assured her that we will take care of her problem. We will always take care of our customers. Let’s try.
“Rivergate’s Greenway Kia has been a part of the community for 16 years and customer satisfaction is our number one goal.”
“He seems like a very, very nice person and just said sorry there was a mix, but it was going to be fixed,” Roquette said.
A problem carried a burden he thought would never be solved.
“It’s such a burden on my shoulders to know that my car will be fixed and it will be safe to ride in it. I give it all to Caress Jackman and Channel 4 News,” Roquette said.
News4 also contacted warranty company Assurant. Assurant is also working to collaborate with Rocket and has issued a statement:
“Sorry to hear that Mrs. Rokett initially had problems filing a claim with her dealership. We have now reached out to the dealership and Mrs. Rokett, informing her that she is now scheduled to get her car repaired at her convenience. Customer experience is of paramount importance to Assurant, so we are pleased to be able to resolve this issue for our customer.
Roquet was pleased to hear from both companies. Her husband is handicapped and she is the only driver in the house. He is thrilled that the matter has been resolved.
NASHVILLE, TN (WSMV) – It’s a situation we all dread when the wheel gets behind: Your car is suddenly dying on you.
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